BidITEx and its subsidiaries and affiliates (hereinafter “BidITEx”, “we”, “us” or “our”) provide services that permit you to trade cryptographic tokens and other digital rights or assets. This Privacy Policy describes how BidITEx collects, uses, stores, and protects information about users of the Services and applies to information we collect when you use our website and to any other related services provided by BidITEx (collectively, the “Services”).

This policy together with the User Agreement and other documents referred to it defines the principles and rules on the basis of which we collect, process and use your personal data. We may update this Privacy Policy at any time by posting the amended version on this site including the effective date of the amended version. We will communicate any material changes to this Privacy Policy via email.We encourage you to review the Privacy Policy carefully in order to understand our approach and policy regarding your personal data and how we will use your personal data and/or whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.

The purpose of this Privacy Policy is to inform you of:
  • Who is BidITEx and how you may contact us
  • the kinds of Personal Information which we may collect about you, the reasons for collecting this information, how it may be used and for how long we will keep it;
  • our use of information regarding IP Addresses and our use of cookies;
  • any disclosure of Personal Information to third parties;
  • your ability to access, correct, update, restrict use, ask us to transfer and/or delete your Personal Information;
  • the extent of automated decision-making or profiling that we carry out using your Personal Information;
  • the security measures we have in place to prevent the loss, misuse, or alteration of Personal Information under our control, and
  • your rights to lodge a complaint.


We may collect your Personal Information if you use BidITEx and open an Account to use the Platform or perform any Transactions on the Platform. This is defined as collection for the purpose of provision of service(s) to you.

The types of Personal Information which we collect may include:

Information You Provide to Us

This information includes, but is not limited to:

  • If you are an individual user: Your own personal data such as your first, middle, and last name, phone number, email address, photograph, physical address, date of birth, state and country of residency, username, password, social security number or other government ID number and photograph of government-issued identification information (including driver’s license and/or passport information).
  • Financial data such as full bank account information (including routing and account numbers) and certain digital currency information, including external wallet addresses;
  • Instructions you provide to us regarding your trades and other transactions you conduct through the Services;
  • Any feedback or suggestions you provide to us about our Services;
  • Information provided in any of BidITEx’s support channels or other communications channels;
  • Any other information you provide to us or authorize us to access or collect from or using a third party.

    In addition to the above, if you are using the Services on behalf of a corporation or other legal entity (“Enterprise User”), we collect and may retain all the information you provide to us, including all information provided in the Enterprise User’s application for a BidITEx Account. The information we collect from the Enterprise User’s application is described below:

    • Personal data of any individual who is identified as the person that controls the BidITEx Account and who is identified on the Enterprise User’s application for a BidITEx Account;
    • Basic entity information such as legal name, address, phone number, email address, tax ID number, state, and date of formation;
    • Information about the ownership and management of the Enterprise User such as a list of all beneficial owners, an organization chart, proof of identity for each individual beneficial owner that owns a 10% or greater interest in the Enterprise User, and proof of identity for each entity beneficial owner that owns a 10% or great interest in the Enterprise User;
    • Information about the Enterprise User’s legal existence such as entity charter (e.g. certificate of incorporation or articles of incorporation for a corporation, certificate of formation for a limited liability company, etc.) and certificate of good standing; and
    • Other documentation or information reasonably requested by us.
Information We Collect Automatically from our Services

When you use our Services, we automatically collect information about you as follows:

  • Transaction Information: We collect and store transaction details related to your use of our Services, including information about your BidITEx Account balances, trades, deposits, withdrawals, order activity, and any other transactions that you conduct or attempt to conduct through the Services.
  • Log Information: We collect standard server logs in connection with your use of our Services, that may include the type of browser you use, access times, pages viewed and IP address.
  • Device Information: We collect information about the computer or mobile device that you use to access our Services, including the hardware model, operating system and version, browser version, unique device identifiers and mobile network information.
  • Location Information: We may collect and use information to identify the location from which the services are being accessed in connection with providing the services.
  • Information Collected by Tracking Technologies:We may use various technologies to collect information in connection with your use of our Services. The technologies we use include the following:
    • Mobile device identifiers, which are used on mobile devices and perform functions similar to cookies and pixel tags; and
    • Cookies, which are small files that are sent to your computer or mobile device when you visit a website. Cookies allow our Services to recognize your browser and track your usage each time you visit. You can usually decline or remove cookies through your browser, but doing so may interfere with your use of Services; and
    • Local storage, which stores data locally in your browser, including user preferences; and
    • Pixel tags, which are small blocks of code often used in connection with cookies. Pixel tags (or web beacons) may be placed on our websites and emails, and allow us to track website usage, including to determine when emails have been opened and acted upon.
Information From Other Sources

We collect information from other affiliated and non-affiliated third parties and we may associate that with the information we collect about you. For example, in connection with your creation of a BidITEx Account or to enable your transactions, BidITEx may work with third party service providers to conduct identity verification and other screening procedures, including screening to verify that you are eligible to use the Services.


Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customised experience. In general, we use personal information to create, develop, operate, deliver, and improve our Services, content and advertising, and for loss prevention and anti-fraud purposes. We may use this information in the following ways:

  • To maintain legal and regulatory compliance

    Some of our core Services are subject to laws and regulations requiring us to collect and use your personal identification information, formal identification information, financial information, transaction information, employment information, online identifiers, and/or usage data in certain ways. For example, BidITEx must identify and verify customers using our Services in order to comply with anti-money laundering and terrorist financing laws across jurisdictions. In addition, we use third parties to verify your identity by comparing the personal information you provided against third-party databases and public records. When you seek permissions to raise Digital Currency buy and sell limits associated with your BidITEx Account, we may require you to provide additional information which we may use in collaboration with service providers acting on our behalf to verify your identity or address, and/or to manage risk as required under applicable law. The consequences of not processing your personal information for such purposes is the termination of your account as we cannot perform the Services in accordance with legal and regulatory requirements.

    EEA Residents: For individuals who reside in the European Economic Area (including the United Kingdom) or Switzerland (collectively “EEA Residents”), pursuant to Article 6 of the EU General Data Protection Regulation (GDPR) or any equivalent legislation (collectively “EEA Data Protection Law”), we process this personal information to comply with our legal obligations.

  • To enforce our terms in our user agreement and other agreements

    BidITEx handles very sensitive information, such as your identification and financial data, so it is very important for us and our customers that we are actively monitoring, investigating, preventing and mitigating any potentially prohibited or illegal activities, enforcing our agreements with third parties, and/or violations of our posted user agreement or agreement for other Services. In addition, we may need to collect fees based on your use of our Services. We collect information about your account usage and closely monitor your interactions with our Services. We may use any of your personal information collected on our Services for these purposes. The consequences of not processing your personal information for such purposes is the termination of your account as we cannot perform our Services in accordance with our terms.

  • To provide BidITEx’s Services

    We process your personal information in order to provide the Services to you. For example, when you want to buy Digital Currency, we require certain information such as your identification, contact information, and payment information. We cannot provide you with Services without such information.

  • To provide Service communications

    We send administrative or account-related information to you to keep you updated about our Services, inform you of relevant security issues or updates, or provide other transaction-related information. Without such communications, you may not be aware of important developments relating to your account that may affect how you can use our Services.

  • To provide customer service

    We process your personal information when you contact us to resolve any questions, disputes, collect fees, or to troubleshoot problems. We may process your information in response to another customer’s request, as relevant. Without processing your personal information for such purposes, we cannot respond to your requests and ensure your uninterrupted use of the Services.

  • To ensure quality control

    We process your personal information for quality control and staff training to make sure we continue to provide you with accurate information. If we do not process personal information for quality control purposes, you may experience issues on the Services such as inaccurate transaction records or other interruptions. Our basis for such processing is based on the necessity of performing our contractual obligations with you.

    EEA Residents: For all of the above categories, excluding the first bullet point, pursuant to EEA Data Protection Law, we process this personal information based on our contract with you.

  • To ensure network and information security

    We process your personal information in order to enhance security, monitor and verify identity or service access, combat spam or other malware or security risks and to comply with applicable security laws and regulations. The threat landscape on the internet is constantly evolving, which makes it more important than ever that we have accurate and up-to-date information about your use of our Services. Without processing your personal information, we may not be able to ensure the security of our Services.

    EEA Residents: Pursuant to EEA Data Protection Law, we process this personal information to satisfy our legal obligations.

  • For research and development purposes

    We process your personal information to better understand the way you use and interact with BidITEx’s Services. In addition, we use such information to customise, measure, and improve BidITEx’s Services and the content and layout of our website and applications, and to develop new services. Without such processing, we cannot ensure your continued enjoyment of our Services. Our basis for such processing is based on legitimate interest.

    EEA Residents: Pursuant to EEA Data Protection Law, we process this personal information to satisfy our legitimate interests as described above.

  • To enhance your website experience

    We process your personal information to provide a personalised experience, and implement the preferences you request. For example, you may choose to provide us with access to certain personal information stored by third parties without such processing, we may not be able to ensure your continued enjoyment of part or all of our Services.

    EEA Residents: Pursuant to EEA Data Protection Law, we process this personal information to satisfy our legitimate interests as described above.

  • To facilitate corporate acquisitions, mergers, or transactions

    We may process any information regarding your account and use of our Services as is necessary in the context of corporate acquisitions, mergers, or other corporate transactions. You have the option of closing your account if you do not wish to have your personal information processed for such purposes.

    EEA Residents: Pursuant to EEA Data Protection Law, we process this personal information to satisfy our legitimate interests as described above.

  • To engage in marketing activities

    Based on your communication preferences, we may send you marketing communications to inform you about our events or our partner events; to deliver targeted marketing; and to provide you with promotional offers based on your communication preferences. We use information about your usage of our Services and your contact informatio n to provide marketing communications. You can opt-out of our marketing communications at any time.

    EEA Residents: Pursuant to EEA Data Protection Law, we process this personal information to satisfy on your consent.

We will not use your personal information for purposes other than those purposes we have disclosed to you, without your permission. From time to time we may request your permission to allow us to share your personal information with third parties. You may opt out of having your personal information shared with third parties, or allowing us to use your personal information for any purpose that is incompatible with the purposes for which we originally collected it or subsequently obtained your authorisation. If you choose to so limit the use of your personal information, certain features or BidITEx Services may not be available to you.


We understand how important your privacy is, which is why BidITEx maintains (and requires its service providers to maintain) appropriate physical, technical and administrative safeguards to protect the security and confidentiality of the personal information you entrust to us.

We may store and process all or part of your personal and transactional information, including certain payment information, such as your encrypted bank account and/or routing numbers. We protect your personal information by maintaining physical, electronic, and procedural safeguards in compliance with the applicable laws and regulations.

For example, we use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorise access to personal information only for those employees who require it to fulfill their job responsibilities. Full credit card data is securely transferred and hosted off-site by a payment vendor in compliance with Payment Card Industry Data Security Standards (PCI DSS). This information is not accessible to BidITEx or BidITEx staff.

However, we can4not guarantee that loss, misuse, unauthorised acquisition, or alteration of your data will not occur. Please recognise that you play a vital role in protecting your own personal information. When registering with our Services, it is important to choose a password of sufficient length and complexity, to not reveal this password to any third-parties, and to immediately notify us if you become aware of any unauthorised access to or use of your account.

Furthermore, we cannot ensure or warrant the security or confidentiality of information you transmit to us or receive from us by Internet or wireless connection, including email, phone, or SMS, since we have no way of protecting that information once it leaves and until it reaches us. If you have reason to believe that your data is no longer secure, please contact us at the email address, mailing address or telephone number listed at the end of this Privacy Policy.


We may share your personal information with any member group, which means our subsidiaries, our ultimate holding company and subsidiaries.

We may share your information with selected third parties including:

  • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
  • advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 females aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience;
  • analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may also disclose your personal data to third parties in the following cases:

  • if we sell or buy any business or assets. Personal data of users may be disclosed to a potential buyer or seller;
  • if BidITEx or all of its assets are purchased by a third party, personal data of users will be transferred as one of the assets;
  • • if we are required to disclose or transfer personal data of the user in accordance with any applicable laws or within the implementation of decisions of the relevant courts, or we are compelled to force users to comply with the terms and conditions of the agreements concluded with us; in case it is necessary to protect own rights, own property, to guarantee the safety of BidITEx, our users or others. This includes the exchange of information with companies and organizations to prevent fraud and reduce the likelihood of default by borrowers in conducting margin transactions.


We have implemented security measures to ensure the confidentiality of your personal data and to protect your them from loss, misuse, alteration or destruction. Only authorized personnel of BidITEx have access to your personal data, and these personnel are required to treat the information as confidential. The security measures in place will, from time to time, be reviewed in line with legal and technical developments.

The information we receive from you can be transferred and stored outside the European Economic Area (EEA). The information about you can be processed by our employees or employees of service providers outside the EEA. When storing or otherwise processing information by such third parties outside the EEA, we guarantee that we will notify such third parties of our obligations under this Privacy Policy and will enter with them into relations that will impose obligations for them regarding your personal data, which are at least have level of protection as specified in this Privacy Policy. Such employees, among other things, can process your requests, payment details and provide technical support. By giving us your personal data, you consent to the transfer, storage and processing of your personal data. In its turn, we will take all necessary measures to ensure that your personal data is processed in compliance with the security rules and in accordance with the provisions of this Privacy Policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site, and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.


We collect and process your personal data only when we have a legitimate reason for such processing. Legal grounds include consent (in cases where you provide it), a contract (in cases where processing is necessary to fulfill the terms and conditions of contracts between you and BidITEx), compliance with a legal obligations (in cases where BidITEx is required to request / receive and process as well as to store your personal data in order to comply with the requirements of applicable laws, for example the laws related to legalization (laundering) of proceeds of crime, financing of terrorism and financing the proliferation of weapons of mass destruction) and legitimate interest (for example, when processing is necessary to protect you or us from certain threats (fraud, security, etc.), compliance with the provisions of applicable laws, the proper level of conduct of our business (the quality of the services provided, identification of needs, preparation of reports), conclusion and implementation of corporate transactions (sale of participant interests / shares, mergers, acquisitions), etc.).

In cases where the basis for data processing is the consent, you have the right to withdraw it at any time.


By contacting us you can use the following rights:

  • the right to delete your data (all or part thereof);
  • the right to change or correct your data, in particular when it is incorrectly stated;
  • the right to object or restrict processing of your data;
  • the right to access to your data and / or a copy of your data, which you provided to BidITEx, in a machine-readable format.

Also, you have the right to prohibit the use of your personal data for marketing purposes. Before requesting your personal information, we usually inform you that we are going to use your data or disclose it to third parties for promotional purposes. You can use the right to prohibit the processing of your personal data for promotional purposes by putting a tick in the relevant field in the questionnaire. You can also exercise this right by contacting us at any time.

Please note that the implementation of some of your rights, depending on the situation, may limit, complicate or completely exclude the possibility of further cooperation.

Our website can contain active links from / to the websites of partner organizations, advertisers and affiliated companies. If you are following an active link, please note that other websites have their own privacy policies, and we are not responsible for the provisions of these policies. Please review the privacy policies of these sites before sharing your personal information with them.


The General Data Protection Regulation (“GDPR”) is a legal framework that requires businesses to protect the personal data and privacy of European Union (EU) citizens for transactions that occur within EU member states. It covers all companies that deal with the data of EU citizens, specifically banks, insurance companies, and other financial companies.

In April 2016, the European Parliament adopted the GDPR, replacing its outdated Data Protection Directive, enacted back in 1995. Unlike a regulation, a directive allows for each of the twenty-eight members of the EU to adopt and customize the law to the needs of its citizens, whereas a regulation requires its full adoption with no leeway by all 28 countries second. In this instance, the GDPR requires all 28 countries of the EU to comply.

The full text of GDPR is comprised of 99 articles, setting out the rights of individuals and obligations placed on businesses that are subject to the regulation. GDPR’s provisions also require that any personal data exported outside the EU is protected and regulated. In other words, if any European citizen's data is touched, you better be compliant with the GDPR. For example, a U.S. airline is selling services to someone out in the UK, although the airline is located in the U.S., they are still required to comply with GDPR because of the European data being involved.

What Data Is Protected Under GDPR?

With the enactment of GDPR today, two major protective rights should be highlighted. First, the right of erasure, or the right to be forgotten. If you don't want your data out there, then you have the right to request for its removal or erasure. Second, the right of portability. When it comes to "opt-in/opt-out" clauses, the notices to users must be very clear and precise as to its terms.

GDPR requires clear consent and justification. Pursuant to the GDPR, the following types of data is addressed and covered:

  • Personally identifiable information, including names, addresses, date of births, social security numbers
  • Web-based data, including user location, IP address, cookies, and RFID tags
  • Health (HIPAA) and genetic data
  • Biometric data
  • Racial and/or ethnic data
  • Political opinions
  • Sexual orientation


We use a browser feature known as a "cookie", which assigns a unique identification to your computer. Cookies are typically stored on your computer's hard drive. Information collected from cookies is used by us to evaluate the effectiveness of our Site, analyse trends, and administer the Platform. The information collected from cookies allows us to determine such things as which parts of our Site are most visited and difficulties our visitors may experience in accessing our Site. With this knowledge, we can improve the quality of your experience on the Platform by recognising and delivering more of the most desired features and information, as well as by resolving access difficulties. We also use cookies and/or a technology known as web bugs or clear gifs, which are typically stored in emails to help us confirm your receipt of, and response to, our emails and to provide you with a more personalised experience when using our Site.

We use third party service provider(s), to assist us in better understanding the use of our Site. Our service provider(s) will place cookies on the hard drive of your computer and will receive information that we select that will educate us on such things as how visitors navigate around our site, what products are browsed, and general Transaction information. Our service provider(s) analyses this information and provides us with aggregate reports. The information and analysis provided by our service provider(s) will be used to assist us in better understanding our visitors' interests in our Site and how to better serve those interests. The information collected by our service provider(s) may be linked to and combined with information that we collect about you while you are using the Platform. Our service provider(s) is/are contractually restricted from using information they receive from our Site other than to assist us.

By using our Site you are agreeing that we may use cookies for the purposes set out above.

The company will keep records of all transfers of Personal Information to third parties and this information, where possible, can be provided to you.


This Risk and Compliance Disclosure should be read in conjunction with the Terms of Service .In plain English, we want you to understand the important risks and compliance matters while you trade on our platform.

  • Trading is Risky

    The risk of loss in trading or holding digital assets can be substantial. You should therefore carefully consider whether trading in digital assets or any levered or derivative digital assets is suitable for you in light of your financial condition.

  • BidITEx Does Not Accept Nor Settle in Any Fiat Currency

    While other platforms can help you settle or withdraw in fiat currency, BidITEx does not allow nor enable settlement or withdraws in fiat currency. BidITEx is a digital asset-only trading platform. The plain English analogy is that if you are looking for a heavy metal concert, don’t go into a classical music concert by mistake … you may come out with a headache.

  • Digital Assets are Not Money Nor Fiat Currency

    While there are other trading or exchange platforms that help convert or liquidate digital assets into money or fiat currency, we do not provide such service. BidITEx does not view digital assets as money or fiat currency as digital assets are NOT backed by any government or central bank.

  • We Do Not Accept Certain Customers

    BidITEx seeks to be a robust international trading platform and a good corporate citizen. As a result, we cannot and do not want customers in jurisdictions that i) have banned activities involving digital assets, ii) require costly cross-jurisdictional regulations, or iii) are on international sanction lists. We simply don’t want to run afoul with various countries’ regulations.

  • We May Help Governments

    While we may not welcome costly regulations, we respect regulations and comply with applicable regulations. As good corporate citizens, we may be asked for information from law enforcement authorities and will assist if permissible by law. What this means is that our platform only welcomes law abiding customers. We welcome the opportunity to earn your business, in return we require that you act legally and properly on our platform.


Please be notified that BidITEx is not in any partnership with entities who represent themselves as customer support agents, providing customer support services via phone and/or social media and promise to help solve your issues for money. Remember - customer support is provided only via the BidITEx website and is always provided free of charge.

If you discovered what you believe is a fraud, phishing, or scam which impersonates BidITEx, please email us at .


We reserve the right to amend the Privacy Policy from time to time and at any time. We will inform you of the modifications made to the Privacy Policy by updating and publishing the effective date of the release of new versions hereof and highlighting the amendments via email. Sometimes, we may issue a notice to inform you of the modification made in the Privacy Policy, which, however, is not an obligation for us. You shall regularly review the Privacy Policy and focus on its modifications, and if you do not agree to such modifications, you shall immediately stop accessing this Website. When an updated version of this Privacy Policy is released, your continued visit to this Website shall indicate and show that you agree to the update and agree to comply with the updated Privacy Policy.


We reserve the right to amend the Privacy Policy from time to time and at any time. We will inform you of the modifications made to the Privacy Policy by updating and publishing the effective date of the release of new versions hereof and highlighting the amendments via email. Sometimes, we may issue a notice to inform you of the modification made in the Privacy Policy, which, however, is not an obligation for us. You shall regularly review the Privacy Policy and focus on its modifications, and if you do not agree to such modifications, you shall immediately stop accessing this Website. When an updated version of this Privacy Policy is released, your continued visit to this Website shall indicate and show that you agree to the update and agree to comply with the updated Privacy Policy.


If you have any requests and comments, you can send an email to , which is the only valid and official email through which we communicate with you, so we will not bear any liability for your failure to using effective contact information, any act or mission.We only publish announcements and information on the basis of the valid and effective contact information on this Website or post announcements on this Website; therefore, we shall not be held liable for any loss arising from your trust in the information that has not been obtained through the above-mentioned means. If you have any questions regarding our Privacy Policy, you are welcome to contact us at any time.